Privacy Policy

We understand you pay attention to your data confidentiality; it is also important for the Lugano Tourist board. If you provide your personal information within both our web site  and its affiliated sites (hereinafter referred to as the "Website") - for example during the registration to our newsletter, thereby giving us your name, surname, postal address, email address or other personal data – this information is used solely for the purposes intended.

For the treatment of personal data, we comply with the Swiss data and telecommunications protection legislation.

Customer Information

Various information is stored when visiting our website. Some information is supplied directly by the user at the moment of the registration for the service performance, for example the name, the address and range of interests.

Other non-personal data is stored through technical processes, e.g. IP addresses. Using certain services such as prize games, discussion forums or chat rooms, ordering goods or services or by contacting us directly the user makes other data known.

Business relations with third parties

Our website contains links to third party websites and/or service suppliers. We have no control over the treatment of the information shown on these pages. For questions relating to this matter please contact directly those responsible for these web sites. We cannot assume any liability for compliance with the provisions relating to data protection or in regard to the content of these web sites.


In certain cases, (for Google Analytics monitoring and Remarketing campaign management), we use cookies. A cookie is a small file that is sent from the web server to your Internet browser and is stored on your computer.

This allows us to recognise you whenever you visit our site. Cookies are used for the execution of certain processes, services and transactions online.

You can set your browser so that before the registration of a cookie is stored a confirmation request appears on the screen to allow the use of cookies. You can also dispense with the advantages of personal cookies. In this case however, some services may not be used.

Use and information transmission

The information supplied by you will be used for the provision of our main services.

Amendments: We reserve the right to modify our web site at any moment. Hoping to offer an ever better service while also protecting your privacy, we remain at your complete disposal. For any information or request please contact a member of our staff at the following email address: